Return and Refund Policy

Return and Refund Policy

We provide customers with return and exchange guarantees. If you need to initiate a return and exchange, please create a request within 15 days after receiving the product, and our customer service staff will assist you in processing.

Return and Exchange Policies

- Within 15 days after receiving the product.

- The product is damaged or malfunctioned due to product quality.

- The product is still in its original packaging.

- You have got in touch with us via email and obtained a returned merchandise code.

- A 15% handling fee may apply.

- We cannot refund filaments that have been opened or used.

Shipping Charges and Taxes

- The prices shown on the SoliFuse website do not include customs duties, VAT, and customs clearance fees.

- Shipping charges will not be refunded.

- Customers will need to bear the shipping charges to and from SoliFuse, realize that there is a risk of product loss or damage during transportation, and take the relevant risks and responsibilities.

Unacceptable Exchange Requests

We don't accept unconditional exchange requests.

If you want to exchange the channel letter 3D printer due to the below reasons, we will reject:

- The channel letter 3D printer was damaged or malfunctioned due to force majeure (earthquake, hurricane, flood, tsunami, fire, etc.).

- The channel letter 3D printer was damaged or malfunctioned due to human causes (Failing to use the product according to the instructions.).

After 60 days or without SoliFuse proof of purchase, we review each case-by-case request. We remain committed to empowering athletes everywhere, and we always want to play fair. So our official policy is that we'll make it right as long as your request is reasonable.

Damage in Transit

In the rare case that your printer was damaged in transit, please get in touch with our customer service team:

- You need to contact us within three days after receiving the product. If no objection is filed after this time, the relevant demands will not be responded to by the freight company.

- Please send an email to our customer service email (info@solifuse.com) for assistance. You will need to provide the order number, tracking number, and photos or videos of the broken product.

Returns From Other Retailers

The best way to handle a return for purchases made through our partner retailers is to take your printer back to the original retailer. Our customer service team can only accept returns for items purchased from solifuse.com or SoliFuse brand house and factory house store locations.

If you have any questions about our Returns and Refunds Policy, please get in touch with us by email: info@solifuse.com